our shipping policy

All orders placed online will be shipped to you (or the gift recipient) using the shipping service bought and applied when you placed your order and cannot be picked up from our warehouse.

We will endeavour to dispatch all orders received before 9:30pm Monday to Friday on the next business day. This does not include orders placed during a sale or peak trading period as we may experience delays in processing orders – please keep this in mind if you are purchasing an item for a special occasion.

Although express services are fast, unfortunately we can’t guarantee timings as it depends on the destination. Occasionally, carriers experience delays and as much as we don’t like it, they are out of our control.  We do not accept any liability and you agree to release us from all liability arising out of any delay in shipping and delivering an order.