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Return To ShopI purchased the incorrect item
We understand that sometimes you can get things wrong, and that’s okay!Â
We accept returns within 30 days of your order receipt. Please use the below form to get in contact with us.
*initial shipping charge will not be refunded, and customer is responsible for returning the order to us via a trackable shipping method.
You sent me the incorrect item​
Oh no, we’re really sorry, but don’t worry, we will make it right!
Please mention if you’d prefer a full refund, or the correct item sent out to you.
Use the below form to get in contact with us and we’ll come up with a solution together.
My product doesn't work as described OR My product is faulty
If your item isn’t working how we said it would, that’s on us.Â
Please mention if you’d prefer a full refund, or a replacement item sent out to you.
Use the below form to get in contact with us so we can work on a solution together.
I have changed my mind
No problem, things change!
Feel free to get in contact with us to sort out your return.
*initial shipping charge will not be refunded, and customer is responsible for returning the order to us via a trackable shipping method.
Return & Warranty timeframes
Incorrect item purchased = 30 days
Change of mind = 30 days
Incorrect item sent = 60 days
Product doesn’t work as described = 60 days
REfund Timelines
PayPal = Instant
Credit Card = 7 to 10 working days
AfterPay = 1 to 2 working days
Bank Deposit = Instant if Pay ID available
Return Address
The Cable Guy Australia
Parcel Collect 1005334957
339 Somerville Road
Yarraville, 3013
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