Returns and Warranty

Type of Returns

Faulty Product:

Product becomes faulty within the below timeframe, or item does not work as described by us (The Cable Guy Australia).

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

Cables and Adapters: 90 days
Chargers: 180 days
All Other Items: 180 days

Refund: Item cost and postage.

Party responsible for return postage: Us (The Cable Guy Australia)



Change of Mind / Incorrect item purchased

Item is no longer required, or was purchased incorrectly by the customer. 

Timeframe for all items: 30 days

Refund: Item minus 10% restocking fee.

Party responsible for return postage: You (The Customer)

If you paid for your order with PayPal, you may be eligible for reimbursement on return postage costs, see link. Additional requirements apply.


Return Address

The Cable Guy Australia
Parcel Locker 1005334957
191 Hyde Street
Yarraville, VIC 3013